Ask the Restoration Services Expert – Jay Won


Ask the Restoration Services Expert –  Jay Won

Home Disaster Recovery

To be brutally honest, recovering from a disaster does take some time. If this is the first time you’ve gone through a loss, many of the things you have to do will be new to you and unfamiliar. It is natural to want to take matters into your own hands and start cleaning the damaged property yourself. Taking quick steps is important; however, if you have incurred water, fire, smoke, mould or any other type of damage, you must understand that improper action can make the property restoration and rebuilding process more difficult and time consuming.

This is why it is important to contact a certified cleaning and restoration company immediately, such as Action Restoration.  We will help guide you through the proper safety and cleaning protocol specific to your circumstances.

Important Things to “Do” and “Do Not” After a Disaster


  • Know that safety is your first priority.
  • Contact your insurance representative immediately.
  • Make sure the damaged structure is secure before you leave the scene.
  • Be sure windows and doors are secure before leaving the property for any extending period of time.
  • Ask an experienced technician to turn off all utilities.

Do Not:

  • Enter a home or business if significant damage as occurred.
  • Remove any items from the scene until given permission from your insurance adjuster or the restoration specialist.
  • Commit to further repairs with anyone other than insurance adjuster or restoration specialist
  • Consume food items exposed to damage.
  • Use electronic appliances until they are inspected and cleaned.
  • Unplug any electrical items, especially if water is present.

Insurance Related or Loss Claims

If you are insured, your insurance company and insurance adjuster will be the most important single component in recovering efficiently from your loss. Your contract with your insurance company promises to do certain things for you and in turn, you have certain obligations to them following a loss, such as:

  • Provide immediate notice of the loss to the insurance company or the insurer’s agent/broker.
  • Protect the property from further damage and ensure you understand what your insurance adjuster is allowing for coverage. You also need to understand what your obligations are.
  • Make an inventory of damaged personal property, showing in detail and to the best of your ability; quantity, description, original purchase price, purchase date, damage estimate and replacement cost.
  • Cooperate with the insurance adjuster by exhibiting the damaged property.
  • Submit all paper work provided/required by the insurance company so that your completion can be done in a timely manner.